1. Introduction

At The Modern Roots Ltd, we are committed to delivering your ready-to-wear auto gele products safely and efficiently across Nigeria. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

2. Shipping Coverage

We currently offer nationwide shipping across Nigeria.

  • Deliveries are available to major cities and remote areas
  • Availability may vary depending on logistics partner coverage

3. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Processing includes order verification, packaging, and dispatch preparation
Important:
  • Orders are not processed on weekends or public holidays
  • During peak periods (e.g., festive seasons, weddings), processing times may be slightly extended

4. Delivery Timelines

Estimated delivery times:

  • Major Cities: 2–5 business days
  • Other Locations: 3–7 business days

Delivery timelines are estimates and may vary based on location and logistics conditions.

5. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Order size and weight
Transparency:
  • Shipping costs will be clearly displayed at checkout before payment
  • No hidden charges will be applied

6. Order Tracking

  • Tracking is available for most orders
  • Once your order is dispatched, you will receive:
    • A tracking number
    • Instructions to track your shipment

Tracking updates depend on the logistics provider.

7. Delays & External Factors

While we strive for timely delivery, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Logistics disruptions
  • Public holidays or peak demand periods
  • Incorrect or incomplete delivery address
Disclaimer:

The Modern Roots Ltd is not liable for delays caused by third-party logistics providers or external circumstances.

8. Failed Delivery Attempts

A delivery may fail due to:

  • Recipient unavailable
  • Incorrect address provided
  • Inability to contact the customer
Reattempt Process:
  • Delivery partners may attempt re-delivery
  • Customers may be contacted to reschedule delivery
Important:
  • Additional charges may apply for repeated delivery attempts
  • If delivery fails after multiple attempts, the order may be returned to us

9. Customer Responsibilities

To ensure smooth delivery, customers must:

  • Provide accurate and complete shipping details
  • Be available to receive the order
  • Respond promptly to delivery communication

The Company is not responsible for failed deliveries due to incorrect information provided by the customer.

10. Damaged or Missing Items

If your order arrives:

  • Damaged
  • Incomplete

Please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos of the issue

We will investigate and resolve the issue promptly.

11. Contact Information

For shipping-related inquiries, please contact:

Contact Details:

  • Address: HOUSE 410A, 37 ROAD, PHASE 3, KUBWA, ABUJA, FCT, NIGERIA