1. Introduction

The Modern Roots Ltd respects your privacy and your right to control your personal data. This Account & Data Deletion Policy explains how you can request account deletion and how your data is handled after such requests.

This policy aligns with applicable data protection regulations, including NDPR, NDPA, GDPR, and CCPA where applicable.

2. Account Deletion

You have the right to request deletion of your account at any time.

How to Request Account Deletion:

To delete your account, please:

  1. Send a request to our support  Email: info@themodernroots.com 
  2. Include the following details:
    • Full name
    • Registered email address
    • Order reference (if applicable)
  3. Clearly state your request for account deletion

For security purposes, we may verify your identity before processing the request.

3. Data Deletion Process

Once your request is verified:

  • Your account will be deactivated
  • Personal data associated with your account will be deleted or anonymized
  • You will lose access to:
    • Order history
    • Account information
    • Saved preferences

4. Data Retention After Deletion

Certain data may be retained for a limited period after account deletion:

  • Order and transaction records (for legal and accounting purposes)
  • Fraud prevention and security logs

Retention is limited to what is required by law or legitimate business purposes.

5. Processing Timeline

  • Account deletion requests are processed within 7–14 business days
  • You will receive confirmation once the process is completed

Delays may occur in cases requiring additional verification.

6. Exceptions

We may retain certain data even after deletion requests in the following cases:

  • Compliance with legal obligations
  • Resolution of disputes
  • Enforcement of agreements
  • Fraud prevention and security requirements

Such data will be retained only for as long as necessary.

7. Withdrawal of Consent

You may also withdraw consent for:

  • Marketing communications
  • Optional data processing

This can be done independently without deleting your account.

8. Contact Method

For all account deletion or data-related requests, contact:

Contact Details:

  • Address: HOUSE 410A, 37 ROAD, PHASE 3, KUBWA, ABUJA, FCT, NIGERIA

9. Updates to This Policy

We may update this policy to reflect changes in:

  • Legal requirements
  • Business operations

Updates will be posted on this page with a revised effective date.