1. Introduction

At The Modern Roots Ltd, we are committed to delivering high-quality ready-to-wear auto gele headwraps. Due to the nature of our products, this Refund, Return & Cancellation Policy outlines clear conditions to ensure fairness, hygiene, and customer satisfaction.

By placing an order on our website, you agree to the terms outlined below.

2. Return Eligibility

We accept returns under the following conditions:

  • Return request must be made within 7 to 14 days of delivery
  • Item must be unused, unworn, and in original condition
  • Product must be returned with:
    • Original packaging
    • Tags (if applicable)
    • No signs of wear, damage, or alteration

We reserve the right to reject returns that do not meet these criteria.

3. Fit-Related Clause (Important)

Due to the ready-to-wear nature of auto gele:

  • Fit depends on individual head size, shape, and positioning
  • Customers are expected to review product details and sizing guidance before purchase
Important Disclaimer:

Returns will NOT be accepted for:

  • Improper fitting
  • Incorrect wearing method
  • Dissatisfaction arising from personal styling expectations

If size or fit information has been clearly provided on the product page, the customer assumes responsibility for their selection.

4. Hygiene Policy

For health and hygiene reasons:

  • Headwear products, including auto gele, are subject to strict hygiene standards
  • Items that show any signs of use will not be eligible for return or exchange

We reserve the right to refuse returns that do not meet hygiene requirements.

5. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Altered or customized items
  • Items returned without original packaging
  • Products damaged due to misuse or improper handling

6. Refund Process

To request a return or refund, please follow these steps:

  1. Contact our support team via email at support@themodernroots.com  
  1. Provide:
    • Order number
    • Reason for return
    • Clear photos of the product (if applicable)
  2. Wait for return approval and instructions
  3. Ship the item back to the provided return address
  4. Once received and inspected, your refund will be processed

Note: Returns sent without prior approval may not be accepted.

7. Refund Timeline

  • Inspection of returned item: 2–5 business days after receipt
  • Refund processing: 5–10 business days after approval

Refunds will be issued via the original payment method.

Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

8. Exchange Policy

We offer exchanges under limited conditions:

Eligible for Exchange:
  • Defective or damaged products
  • Incorrect item received
  • Size-related issues (only if applicable and clearly supported by product listing)
Conditions:
  • Item must meet return eligibility criteria
  • Exchange is subject to stock availability

If the requested item is unavailable, a refund may be issued instead.

9. Cancellation Policy

Orders may be cancelled under the following conditions:

  • Cancellation request must be made before the order is dispatched
  • Once the order has been shipped, cancellation is no longer possible

To cancel an order:

Approved cancellations will be refunded to the original payment method.

10. Important Notes for Customers

  • Carefully review product descriptions before purchasing
  • Follow wearing instructions provided for best results
  • Understand that ready-to-wear gele may appear differently when worn

This policy is designed to ensure clarity and prevent misunderstandings regarding product expectations.

11. Contact Information

For return, refund, or cancellation requests, please contact:

Contact Details:

  • Address: HOUSE 410A, 37 ROAD, PHASE 3, KUBWA, ABUJA, FCT, NIGERIA